Privacy Policy

Last updated: 03/07/2026

James Hadley Jewellery (James Hadley Limited, company number 08480434, registered office 29–31 Surrey Street, Sheffield, S1 2LG) ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect any information you give us when you use this website, jameshadleyjewellery.co.uk.

This website is a catalogue only. You cannot create an account, log in, or make purchases online — all sales and enquiries are handled in person, by phone, or by email.

We are the data controller for the personal data described below. If you have any questions about this policy or how we handle your data, please contact us using the details in the "Contact Us" section below.

Information We May Collect

Because there is no account system or online checkout on this website, we collect very little personal data. The information we may collect includes:

Contact form / enquiry submissions — if you contact us through a form on the website, we collect the information you provide, such as your name, email address, phone number, and the content of your message.
Cookies and usage data — technical information collected automatically when you browse the site, such as your IP address, browser type, device information, and pages visited. See the "Cookies" section below for details.

We do not collect payment details, account passwords, or order history through this website, as no online purchasing or account facility is offered.

How We Use Your Information

We use the information we hold about you for the following purposes:

To respond to enquiries you submit through the website
To provide information about our products and services where requested
To maintain and improve the functionality and security of our website
To comply with our legal obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Legitimate interests — to respond to enquiries and operate our website effectively
Consent — for non-essential cookies (see below), which you can withdraw at any time
Legal obligation — where we are required to process data to comply with the law

Cookies

Like most websites, this site may use cookies to distinguish you from other users, support core functionality, and help us understand how the site is used.

We may use the following types of cookies:

Strictly necessary cookies - required for the website to function correctly
Analytics cookies - e.g. Google Analytics, to help us understand visitor numbers and how the site is used
Google Maps - we embed a Google Map to show our store location. Loading this map may set cookies from Google, which Google uses for its own purposes including advertising. See Google's Privacy Policy for details.

You can control or delete cookies through your browser settings at any time. Blocking some types of cookies may affect your experience of the site. You can choose to accept or deny cookies using the cookie consent banner that appears when you visit the site.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Trusted service providers who help us operate the website (e.g. our web hosting provider)
Analytics or email providers used — e.g. Google.
Law enforcement or regulatory bodies where we are legally required to do so

Any third parties we share data with are only permitted to use it for the specific purpose of providing services to us, and are required to keep it secure.

Data Retention

We retain personal data submitted through enquiry forms only for as long as necessary to respond to and resolve your enquiry, or as required to comply with our legal and accounting obligations, after which it is securely deleted.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Object to or restrict our processing of your data
Request that your data be provided to you in a portable format
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled in accordance with the law.

Data Security

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, alteration, disclosure, or destruction.

Children's Privacy

This website is not directed at children, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Address: James Hadley Jewellery, 29–31 Surrey Street, Sheffield, S1 2LG

Phone: 0114 272 928

Or use the contact form at https://jameshadleyjewellery.co.uk/contact-us/